Privacy Policy

Copergrine Medical Courier ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical courier service.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account: Name, email address, phone number, and password
• Use Google Sign-In: Email address, name, and profile information from your Google account
• Place orders: Pickup and delivery addresses, package details, and payment information
• Track deliveries: Location data (for drivers only, with consent) to provide real-time tracking
• Communicate with us: Messages, feedback, and support requests

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our medical courier services
• Process and fulfill delivery orders
• Send you order updates, notifications, and service communications
• Authenticate your account and prevent fraud
• Provide customer support and respond to your inquiries
• Comply with legal obligations and protect our rights
• Analyze usage patterns to improve our service

3. Google OAuth Integration

When you sign in with Google, we access the following information from your Google account:

• Email address: To create and identify your account
• Profile information: Your name to personalize your experience

We do not access any other data from your Google account. You can revoke our access at any time through your Google Account settings.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Drivers: Limited information necessary to complete deliveries (pickup/delivery addresses)
• Service providers: Third-party vendors who help us operate our service (payment processors, hosting providers)
• Legal authorities: When required by law or to protect our rights and safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account at any time by contacting us.

7. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Opt-out of marketing communications
• Withdraw consent for location tracking (drivers)

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.