Terms of Service

Welcome to Copergrine Medical Courier. These Terms of Service ("Terms") govern your access to and use of our medical courier services, including our website and mobile applications.

By using our service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.

1. Service Description

Copergrine Medical Courier provides on-demand courier services specializing in the secure transportation of medical items, including:

• Medical specimens and samples
• Laboratory materials
• Medical records and documents
• Prescription medications
• Medical equipment and supplies

2. Account Registration

To use our service, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

You may register using your email address or through Google OAuth. You are responsible for all activities that occur under your account.

3. User Roles and Responsibilities

3.1 Clients

As a client, you agree to:

• Provide accurate pickup and delivery information
• Properly package and label items according to applicable regulations
• Disclose any hazardous materials or special handling requirements
• Pay all fees associated with your orders
• Comply with all applicable laws and regulations

3.2 Drivers/Couriers

As a driver, you agree to:

• Maintain valid licenses and certifications required for medical courier services
• Handle all items with care and maintain chain of custody
• Complete deliveries in a timely and professional manner
• Maintain confidentiality of all medical information
• Follow all safety protocols and regulations

4. Prohibited Items and Activities

You may not use our service to transport:

• Illegal substances or contraband
• Items that violate local, state, or federal laws
• Improperly packaged hazardous materials
• Items intended to harm others

5. Pricing and Payment

Pricing for our services is based on factors including distance, urgency, and special handling requirements. You agree to:

• Pay all fees displayed at the time of order placement
• Provide valid payment information
• Pay for any additional charges resulting from changes to your order

6. Cancellations and Refunds

Cancellation policies vary based on the timing and status of your order:

• Orders cancelled before driver assignment may receive a full refund
• Orders cancelled after driver assignment may incur cancellation fees
• Orders cancelled after pickup may not be eligible for refunds

7. Liability and Insurance

While we take every precaution to ensure safe delivery:

• We maintain appropriate insurance for our courier operations
• Liability for lost or damaged items is limited as specified in applicable laws
• High-value items may require additional insurance (arranged separately)
• We are not liable for delays caused by circumstances beyond our control

8. Privacy and Data Protection

Your use of our service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9. Location Services

Our service uses location data to:

• Match orders with nearby drivers
• Provide real-time tracking of deliveries
• Optimize routing for efficiency

Drivers must consent to location tracking while on duty. Clients can track deliveries through our platform.

10. Intellectual Property

All content, features, and functionality of our service are owned by Copergrine Medical Courier and are protected by copyright, trademark, and other intellectual property laws.

11. Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Pose a risk to the safety of others
• Abuse or misuse our service

12. Disclaimer of Warranties

Our service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.

13. Limitation of Liability

To the maximum extent permitted by law, Copergrine Medical Courier shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to conflict of law principles.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date.